Description : Customer Support Agent. Company : Stepler. Location : Distans in 111 52 Stockholm
Customer Support Agent We strive for creative ways to make people healthier, think outside the box – and are always curious to learn new things and get things done. So join us in our mission for health and become part of one of Europe's fastest-growing health apps - Stepler!
Physical activity has value for the individual, society, and the world. Our mission is to increase movement incentives by gamifying health and rewarding our users' efforts.
The outcome? - A healthier lifestyle and a happier wallet :)
Do you have what it takes to change our sedentary world once and for all by gamifying health? Then you might fit into our team of talented heroes.
Who you are:
We are looking for someone living in Sweden and fluent in English and any of the following languages: Polish, German, Italian, French, or Spanish (please don't apply if you are not fluent in one of these languages).
You’re patient, empathetic, and passionately communicative. Conversations give you energy, and you understand the value of good communication and problem-solving skills.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Your daily adventures will include:
Manage and solve various customer support issues, from technical support to social media inquiries.
Answer feedback on multiple different platforms, both public and internal.
Work closely with all the different departments to understand and report user feedback and issues.
To thrive at Stepler, you should:
Be patient, empathic, curious, and a great problem solver
Have an efficient but structured approach.
Be fluent in Swedish and Finnish
Like to have fun at work and spread positive vibes to your surroundings
And, maybe the most important thing – you are passionate about making the world healthier!
Why you’ll love it here:
Your daily duties will have a meaningful impact on millions of people worldwide.
You’ll work with the most friendly, supportive colleagues in a high talent-density environment.
As we grow, so will you! Stepler’s fast-paced, challenging environment offers you great opportunities for professional development.
A tight team of highly talented colleagues from all over Europe
Switching off is essential! Enjoy our fun team events, office snacks, free merch, and more!
The role can be fully remote or hybrid, depending on your location.
Extra merit that is relevant to the position are:
Experience with Customer Support
Fluency in English, Swedish, Polish, German, Italian, French, or Spanish
Did we spark your interest? Apply today!
